789piso Privacy Policy – How We Handle Your Personal Data

789piso is an online gaming platform operating in the Philippines, offering games including Tongits, Pusoy, Bingo, Fishing Games, and Esports Betting. When this policy refers to "789piso," "we," "us," or "our," it means the company operating the 789piso platform and website at https://789piso.com.

For purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173), 789piso acts as the personal information controller for data collected through this platform. This means we determine the purposes and means by which your personal data is processed, and we are responsible for ensuring that your data is handled lawfully, fairly, and securely.

789piso collects personal data in the categories below. We only collect what is genuinely needed to operate your account, process your transactions, verify your identity, and comply with applicable Philippine laws. We don't collect data just because we can.

We do not intentionally collect sensitive personal information (as defined under the Philippine Data Privacy Act) beyond what is strictly required for identity verification. If we ever need to collect sensitive information for a specific regulatory purpose, we will ask for your explicit consent at that time.

789piso collects personal data through the following means:

• Direct registration: When you create your 789piso account and fill in your name, contact details, and date of birth.
• Account activity: As you deposit funds, place bets, withdraw winnings, and interact with games on the platform.
• Identity verification: When you submit documents or selfies in response to a verification request from 789piso.
• Payment processing: When you initiate a deposit or withdrawal, your payment method details are captured as part of the transaction.
• Support communications: When you contact our support team by live chat, email, or any other channel, the content of those communications is recorded.
• Automated technical collection: When you access the 789piso platform, our servers automatically log technical data including your IP address, device details, and session information.
• Cookies and tracking technologies: When you browse 789piso, cookies and similar technologies collect usage and preference data. More detail is in Section 7.

789piso uses your personal data for specific, clearly defined purposes. We don't use your data in ways you wouldn't reasonably expect given what it was collected for. Here is a breakdown of our purposes:

• Account management: To create, maintain, and close your 789piso account and verify your identity as the account holder.
• Transaction processing: To process deposits, settle bets, pay out winnings, and manage withdrawals to your chosen payment method in Philippine Pesos (₱).
• Legal compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and all applicable Philippine gaming and financial regulations.
• Age verification: To confirm that every registered player is 18 years of age or older, as required by law.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, and other prohibited conduct.
• Platform improvement: To analyse how players use 789piso so we can improve game performance, fix bugs, and build features that actually help our players.
• Customer support: To respond to your questions, resolve complaints, and assist with account issues.
• Responsible gaming: To monitor gaming patterns and identify accounts that may benefit from responsible gaming tools or intervention.
• Marketing communications: To send you promotional offers, bonus updates, and platform news — but only if you have opted in and only through channels you've agreed to. You can opt out at any time.

Under the Philippine Data Privacy Act of 2012, every instance of personal data processing must have a lawful basis. 789piso relies on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — account operation, transaction processing, and support. Without this data, 789piso cannot provide the service.
• Legal obligation: Processing required to comply with Philippine laws — AML reporting, KYC verification, age checks, and cooperation with regulatory authorities.
• Legitimate interest: Processing that serves a genuine business interest that doesn't override your privacy rights — fraud prevention, platform security, internal analytics, and platform improvement.
• Consent: Processing based on your direct and informed agreement — marketing communications. You can withdraw consent at any time without affecting any other part of your account.

789piso does not sell personal data. We share it only with specific third parties in specific circumstances, and only to the extent necessary for the stated purpose:

• Payment processors and e-wallet providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and other Philippine payment partners receive only the data required to process your specific transaction.
• Identity verification services: Third-party KYC providers who verify your identity documents and confirm you meet eligibility requirements. These providers operate under strict data processing agreements.
• Technology and infrastructure providers: Companies providing cloud hosting, database management, and security systems that power the 789piso platform. These parties are contractually prohibited from using your data for any purpose beyond providing their service to us.
• Regulatory authorities: Philippine government bodies, law enforcement, and gaming regulators — when we are legally required to disclose data, or when cooperating with an authorised investigation. We will notify you if legally permitted to do so.
• Fraud prevention networks: Shared fraud intelligence services that help identify accounts associated with fraudulent activity. Information shared is limited to risk signals and does not include full account profiles.

When you visit or use the 789piso platform, we use cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can improve it.

Here's a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and load balancing identifiers. You cannot opt out of these while using the platform.
• Functional cookies: Remember your preferences such as language settings and display options. Without these, you may need to re-enter preferences each visit.
• Analytics cookies: Help 789piso understand how players navigate the platform — which pages are visited most, where players encounter friction, and how game sessions flow. This data is aggregated and does not identify you individually.
• Security and fraud prevention cookies: Used to identify suspicious patterns such as unusual login locations, device fingerprinting anomalies, and known bot signatures.

You can manage cookie preferences through your browser settings. Note that blocking essential cookies will affect your ability to use core platform features including login and gameplay. For detailed cookie settings, check your browser's help documentation.

789piso retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable Philippine laws and regulations.

• Active account data: Retained for the full duration of your account with 789piso, plus an additional period required by law after account closure.
• Transaction and financial records: Retained for a minimum of 5 years after the transaction date, as required by Philippine AML regulations.
• Identity verification documents: Retained for the period required under KYC and AML obligations, typically 5 years from the last interaction or account closure.
• Support communications: Retained for 2 years after the conversation ends, unless the subject matter requires a longer retention period for legal reasons.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and security logs: Retained for up to 12 months and then securely deleted unless flagged for an active security investigation.

When data is no longer required and no legal retention obligation applies, 789piso deletes or permanently anonymises it so it can no longer be linked to you.

789piso takes the security of your personal data seriously and applies multiple layers of technical and organisational controls to protect it against unauthorised access, loss, alteration, or disclosure.

• Encryption in transit: All data transmitted between your device and the 789piso platform is encrypted using TLS (Transport Layer Security). The padlock symbol in your browser confirms this is active.
• Encryption at rest: Sensitive data including identity documents and financial records is stored with encryption applied at the database level.
• Access controls: Personal data is accessible only to 789piso staff who genuinely need it for their work. Access is role-based, logged, and audited regularly.
• Two-factor authentication: Available for all 789piso accounts and recommended for all players as an additional layer of account security.
• Third-party security testing: 789piso undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Incident response: In the unlikely event of a data breach that affects your personal data, 789piso will notify the National Privacy Commission and affected players within the timeframes required by the Philippine Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 789piso. We take these rights seriously and will respond to all valid requests within 30 calendar days.

789piso is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires a date of birth and is designed to prevent underage registration.

If we become aware that personal data has been collected from a person under 18, we will close the account immediately, delete the associated personal data (subject to any legal reporting obligations), and return any real-money balance to the depositing payment method.

If you are a parent or guardian and believe your child has created a 789piso account, please contact us immediately at support@789piso.com. We will treat all such reports as a priority.

789piso may update this Privacy Policy from time to time. Updates typically happen when we add new features, change our data processing practices, or when regulatory requirements change. We will never silently update this policy.

When changes are made, 789piso will:

• Update the "Last updated" date at the top of this page.
• Notify all registered players via their registered email address or through an in-app notification at least 7 days before the changes take effect.
• Clearly summarise what has changed so you understand the update without reading the whole policy again.

If you continue using the 789piso platform after the effective date of a policy update, this constitutes your acknowledgement of the updated policy. If you disagree with a change, you may close your account before the new policy takes effect by contacting support@789piso.com.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data privacy concern, you can reach the 789piso team through the following channels:

• General privacy enquiries: support@789piso.com — subject line "Privacy Enquiry"
• Data rights requests: support@789piso.com — subject line "Privacy Rights Request – [your registered email]"
• Data breach reports (if you believe your data has been compromised): support@789piso.com — subject line "Data Security Report" — treated as urgent
• Formal complaints escalation: If your concern is not resolved satisfactorily by our team, you have the right to lodge a formal complaint with the Philippine National Privacy Commission at privacy.gov.ph

789piso has designated a Data Protection Officer (DPO) responsible for overseeing our compliance with the Philippine Data Privacy Act and for handling data rights requests. All privacy-related communications are routed to the DPO's team and acknowledged within 48 hours on business days.